Vol. 15 Núm. 1 (2024): REVISTA AGLALA
Artículos Cientificos

Assessment of organizational performance through the regnier’s abacus approach: a comparative analysis between companies in the service sector

Piedad Mary Martelo Gómez
Universidad de Cartagena
Raúl José Martelo Gómez
Universidad de Cartagena
David Antonio Franco Borré
Universidad de Cartagena

Publicado 2024-04-25

Palabras clave

  • desempeño organizacional, servicios de consultoría, servicios turísticos, calidad de servicio, innovación, satisfacción del cliente, competitividad empresarial, desafíos sectoriales

Cómo citar

Martelo Gómez, P. M., Martelo Gómez, R. J., & Franco Borré, D. A. (2024). Assessment of organizational performance through the regnier’s abacus approach: a comparative analysis between companies in the service sector. Aglala, 15(1), 180–192. Recuperado a partir de https://revistas.uninunez.edu.co/index.php/aglala/article/view/2443

Resumen

Este estudio examina el desempeño organizacional en los sectores de servicios mediante la evaluación de empresas específicas en áreas clave como el desempeño financiero, la eficiencia operativa y la innovación. La metodología que adopta este estudio fue una perspectiva mixta, mezclando métodos cualitativos y cuantitativos. Los resultados muestran que, si bien algunas empresas destacan en áreas como la innovación y la calidad del servicio, otras enfrentan desafíos importantes, particularmente en el desempeño financiero y la satisfacción del cliente. Estos hallazgos  resaltan   la importancia  de  abordar áreas  de  desempeño  deficiente  para  mejorar  la competitividad empresarial. En este sentido, el estudio ofrece una guía para la toma de decisiones estratégicas, identificando desafíos sectoriales específicos y proporcionando una base para futuras investigaciones en el contexto de los servicios. Asimismo, se destaca la relevancia de aspectos como la calidad del servicio y la innovación en la competitividad empresarial y contribuye al conocimiento empresarial en esta área.

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