Dental patients’ satisfaction, treated by students from the clinics of the academic unit of dentistry of the UAN
Palavras-chave:
Dental clinics, College student, Patient, SatisfactionResumo
The objective of this research is to evaluate the satisfaction of dental patients who are treated in the clinics of the Academic Unit of Dentistry by students. The methodology used was quantitative, with a descriptive, cross-sectional and quasi-experimental design; patients who visit the clinics of the Academic Unit of Dentistry were evaluated. The results showed that in the level of satisfaction of the dental service, patients are very satisfied. Regarding the human and non-medical team, the results are also positive; however, the negative scores need to be addressed since as a whole they manage to have important percentages. It is concluded that patients who attend the clinics of the UAO are satisfied with the dental services provided by students. They highlight the quality of care by the student and the entire human team, confidence in the student in their practice and solution of the dental problem. Patients' perception of the cost of treatments stands out, indicating that they find it economical and contrasting this with the technical skills of students in the clinic, dispelling the myth of malpractice in dental schools.
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