Personnel selection for competency on service companies
DOI:
https://doi.org/10.22519/22157360.703Abstract
Objective of present paper was to analyze the process of selection of personnel competence in companies in the services sector. Because the quality of service they provide to clients is the factor that is the differentiator and gives a high value to the organization from others in the market, serving the customer through job skills should be understood as a strategy in which the whole company must be focused. It is essential then, have qualified and trained staff to meet the needs and expectations of stakeholders related to the organization.
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