The organizational climate strategic aspect in customer service
DOI:
https://doi.org/10.22519/22157360.697Abstract
This paper aimed to analyze the organizational climate and customer service in business service. Because the quality of service they provide to clients is the factor that is the differentiator and gives a high value to the organization from others in the market, the service to customer and organizational climate to be alive in an organization must be understood as a strategy in which the whole company must be focused. It is essential then, have qualified and trained staff to meet the needs and expectations of stakeholders related to the organization.
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